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What Good Feedback Really Looks Like

According to a recent Harvard Business Review cover story, it’s rarely useful to give feedback to colleagues. The authors argue that constructive criticism won’t help people excel and that, when you highlight someone’s shortcomings, you actually hinder their learning. They say that managers should encourage employees to worry less about their…
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Most Managers Don’t Know How to Coach People. But They Can Learn.

Are you successful at coaching your employees? In our years studying and working with companies on this topic, we’ve observed that when many executives say “yes,” they’re ill-equipped to answer the question. Why? For one thing, managers tend to think they’re coaching when they’re actually just telling their employees what to do.…
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Why You Should Create a “Shadow Board” of Younger EmployeesWhy You Should Create a “Shadow Board” of Younger Employees

A lot of companies struggle with two apparently unrelated problems: disengaged younger workers and a weak response to changing market conditions. A few companies have tackled both problems at the same time by creating a “shadow board” — a group of non-executive employees that works with senior executives on strategic…
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When Leading Across Cultures, Your Style May Need to Change

Lots of managers work with employees whose backgrounds or cultures differ from theirs. In certain circumstances, the leadership approach you’re used to may be ineffective, or even offensive. That’s why it’s important to build your cultural fluency — an understanding of how norms and expectations vary across cultures. Think about…
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